1. Overview
Qriova offers paid subscriptions that provide access to additional features and services. This Refund Policy explains how cancellations and refund requests are handled.
By purchasing a Qriova Pro subscription, you acknowledge this policy along with our Terms of Service.
2. Subscription Billing
Qriova Pro may be available as a monthly or yearly subscription. The applicable price and billing interval are displayed before you complete your purchase.
Subscriptions generally renew automatically until cancelled through the available subscription management options.
3. Cancellation
You may cancel your subscription to prevent future renewal. Cancellation normally affects future billing rather than automatically reversing a payment that has already been processed.
After cancellation, access to paid features may remain available until the end of the already-paid subscription period, subject to the applicable subscription terms.
4. Refund Requests
Refund requests can be submitted by contacting Qriova support at:
Please include the email address associated with your Qriova account and, where available, relevant payment or subscription information.
5. When Refunds May Be Considered
Refund requests may be considered on a case-by-case basis, taking into account factors such as:
- Duplicate charges.
- Accidental purchases reported promptly.
- Significant technical problems that prevented reasonable use of a paid service.
- Billing errors.
- Other circumstances where a refund is required by applicable law.
Submitting a refund request does not automatically guarantee that a refund will be issued.
6. Payments Processed by Third Parties
Payments for Qriova subscriptions may be processed by Stripe or another payment provider.
The payment processor may have its own procedures concerning payment disputes, chargebacks and refunds. Qriova may provide information reasonably necessary to investigate a payment issue.
7. Duplicate or Incorrect Charges
If you believe that you were charged more than once for the same subscription or that an incorrect amount was charged, please contact us as soon as possible.
We will review the relevant subscription and payment information and take appropriate action where an error is confirmed.
8. Chargebacks
If you believe a payment was made in error, we encourage you to contact Qriova support first so that we can investigate the issue.
Nothing in this policy limits any rights you may have under applicable law or payment-provider rules.
9. Promotional Offers
Promotional pricing, discounts or special offers may have additional conditions disclosed at the time of purchase.
Unless expressly stated otherwise, a promotional price does not necessarily change the general subscription or cancellation terms.
10. Service Problems
If a technical problem prevents you from using an important paid feature, please contact support and provide details about the problem.
Where appropriate, Qriova may investigate the issue and may consider an extension, credit or refund depending on the circumstances and applicable requirements.
11. Account Termination
If an account is suspended or terminated because of a violation of the Terms of Service, a refund is not automatically guaranteed.
Any refund determination will remain subject to applicable law and the circumstances of the case.
12. Consumer Rights
Nothing in this Refund Policy is intended to remove, restrict or replace any mandatory consumer rights or statutory refund rights that apply to you under the laws of your jurisdiction.
13. Changes to This Policy
Qriova may update this Refund Policy when our subscription structure, payment procedures or legal requirements change.
The latest version will always be published on this page with an updated effective date.
14. Contact Us
For billing questions or refund requests, contact:
You can also use our Contact Us page.